itica.online is here with the aim to enlighten the lives of people through education with the motto of 100% user satisfaction. So, in case you are unhappy with the course you can request refund from our support team OR, you can directly ask for a Refund from your course dashboard. We will review and inform you of the approval status within 72 hours of your refund request. Upon approval of your request, we will refund within 30 days of your purchase because we sent payment to our valued instructors within 30 days after payment confirmation from users/buyers/ learners.
Process of Requesting Refund
- Open your Account by log in the user name or e-mail(what you given account name or e-mail when enrolling course)
- Go to the orders
- Click cancel
- Within 24 hours after taken course you can go through the cancel from orders tab of your account for refund
*** Remember, Refund request is only applicable when you purchase the course directly from ITICA
Reasons For Rejection Of “Refund Request”
You have to apply for a Refund within 24 hours of the course purchased.
If you request a refund for multiple courses within a very short span of time.
If you viewed/completed/downloaded the full course before requesting a refund.
If you purchase the course from a third party/ from an IOS device/ from a country where payment
sending from our payment gateway is not possible etc.
Our support team will review your request, activities on your account very strictly to save our quality
learning from wrongful deception.
We would highly appreciate hearing any type of comment, feedback, suggestion or question about
our products, services and quality. Please feel free to contact us to improve our service and every
kind of support.
NAM Village, House#06, Road#02, Banani, Dhaka – 1213, Bangladesh.